Banpay unifies global currencies on one platform: access over 39 currencies across 180 countries and manage all your multicurrency accounts from a single dashboard. We make your transactions faster, smarter, and more cost-effective.
| Features | Owner Cards | User Cards |
|---|---|---|
| Use Case | Corporate cards are good for business purchases that are typically made online and on behalf of the entire Corporate or specific teams and departments. This could include purchases such as software subscriptions, office supplies, supplier payments, and marketing expenses. | Additional cards are great for individual employee purchases either made online or in person. This could include travel expenses like airfare or hotels and incidental purchases like coffee or snacks. |
Admin users can create Corporate Cards in their accounts by following the steps below.
Step 1. Click the 'Cards' section of your account, then 'Create card'
Step 2. Select ‘Corporate card’
Step 3: Select the card purpose, set spending limits, and configure a nickname
Step 4. Select up to 3 users in the account to assign as card users for the card
Step 5. Review and click ‘Create card’
A Corporate Card user is an authorized user responsible for making purchases on a virtual Corporate Card.This has been designed to help delegate corporate purchases to your employees.
Who will be the default Corporate Card user? For all your existing Corporate Cards: The account owner will be the default card user.
What can a Corporate Card user do on my account? Corporate Card users can do the following on the Corporate card(s) they have been assigned to:
Who can assign a Corporate Card user? Only card admins can assign and edit the card users on a Corporate card.
Who can I assign as a Corporate Card User? If you are a card admin, you can assign any invited user as a card user.
How many card users can I have on a Corporate card? You must have at least 1 card user assigned to a Corporate card
I have a lot of Corporate cards, can I edit the card users in bulk? No, unfortunately you can only edit the card users on a card one at a time
If you've just created a new card for a brand-new user on your Banpay account, they'll have received 2 emails from us:
The link in the email inviting them to join your Banpay account expires after 14 days.
To resend that invitation, follow these steps:
Step 1. Click on Account > User Management in the menu on the left. Find your user and click the 3-dot button. Click ‘Resend invitation’.
Step 2. Your user will receive a new email. Ask them to click 'Join account' in the email to begin signing up
When you create one or multiple Banpay Virtual Cards, they will always be funded directly through your Wallet Balance. This means that if a card payment is declining due to insufficient funds, you may have to top up your Wallet to sufficiently fund your card(s).
About our multi-currency cards
Banpay issues multi-currency cards that can be used for transactions in any currency supported by Visa.
If you have sufficient balance in your Banpay wallet, you can transact in any of the direct billing currencies below, without any further charges or conversion fees.
For a transaction in other currencies supported by Visa, we will attempt to debit an equivalent amount from your wallet, based on your primary currency. You can change your primary currency for card transactions by going to Cards > Settings. Learn more about our primary currency and auto-conversion settings.
Direct Billing Currencies
Banpay offers the following direct billing currencies:
#, Currency Code, Currency Name
*Available for cards issued to businesses based in Israel
**Available for cards issued to businesses in Europe
All cards have a default transaction limit of 50,000 USD or equivalent in another settlement currency. You can set a lower transaction limit on the card by clicking the 'Cards' tab on your Banpay account, selecting the card, clicking 'Add a limit' and selecting the desired frequency and amount.
To edit or delete the limits set on a card, follow the steps mentioned below:
Log into your Banpay account and click the 'Cards' tab
Find the card you wish to edit, then click the drop-down ‘Manage card’ and select ‘Edit card limits’
Existing spending limits can be changed on the next screen, by updating the amount in the box provided
To add a new limit, click the ‘+ Add a limit’ option and set an amount & frequency.
To delete a limit, select the bin button next to the limit
Automatic conversions use your home currency to help prevent card payments from failing. If you have insufficient funds to complete a card purchase in 1 of the 10 currencies listed below, we will use the available funds in your home currency.
The 10 currencies: AUD, CAD, CHF, EUR, GBP, HKD, JPY, NZD, SGD, USD
We will first check if funds are available in your purchase currency balance. If not, we will check whether your home currency balance can cover the entire purchase amount. If it can, we will deduct it from your home currency balance at the prevailing foreign exchange rate plus an auto-conversion fee
Examples of Card Purchases:
Rachael has $50 USD and $150 AUD in her wallet balance, and her home currency is AUD. At the time she makes the card transaction, the exchange rate is 1 USD = 1.50 AUD.
| Scenario | Spend | AUD Balance ($150 AUD equiv. to $100 USD) | USD Balance ($50 USD) | Outcome |
|---|---|---|---|---|
| Rachael spends 80 AUD at a local shop. She has enough AUD to cover it, so 80 AUD is deducted. | $80 AUD | Sufficient balance (-80 AUD) | No changes | Success |
| Rachael spends 30 USD on Amazon US. She has enough USD, so 30 USD is deducted. | $30 USD | No changes | Sufficient balance (-30 USD) | Success |
| Rachael only has $50 USD but wants to pay $60 USD ($90 AUD). Since AUD is her main currency and she has enough ($150 AUD), 90 AUD is deducted. | $60 USD | Sufficient balance (60 USD = -90 AUD) | Insufficient | Success |
| Rachael only has $50 USD and wants to pay $120 USD ($180 AUD). Her AUD balance ($150 AUD) isn't enough, so no auto-conversion happens. | $120 USD | Insufficient balance | Insufficient | Declined |
| Rachael only has $150 AUD and wants to pay $180 AUD. Since there’s not enough in her main currency, the transaction doesn't go through. | $180 AUD | Insufficient balance | No changes | Declined |
Examples of Card Refunds:
In the event where your card purchase is refunded by the merchant and the purchase was in 1 of the 10 currencies (AUD, CAD, CHF, EUR, GBP, HKD, JPY, NZD, SGD, USD), the refund will be credited in the purchase currency. In all other situations, the refund will be automatically converted back to your home currency.
| Scenario | Merchant Price | You Paid | Merchant Refund | You Receive |
|---|---|---|---|---|
| Rachael paid 80 AUD at a local shop and 80 AUD was deducted. She returned the items and the shop issued an 80 AUD refund. The 80 AUD is credited back to her AUD wallet. | $80 AUD | $80 AUD | $80 AUD | $80 AUD |
| Rachael paid 60 USD ($90 AUD) on Amazon US and 90 AUD was deducted. She returned the items and Amazon refunded 60 USD. In this case, the 60 USD is credited back to her USD wallet. | $60 AUD | $90 AUD | $60 USD | $60 USD |
| Rachael paid 1,000 THB (equiv. to $50 AUD) at a shop in Thailand and 50 AUD was deducted. She returned the items and the shop refunded 1,000 THB. The equivalent of 1,000 THB in AUD (*$47 AUD) is credited to her AUD wallet. | $1,000 THB | $50 AUD | 1,000 THB | $47 AUD* |
Your card may have a spending limit on individual transactions and also limits how much you can spend per day/week/month. Any transactions that exceed those limits will unfortunately fail. You can see the limits that apply to your card in your account, just beneath the card details.
If your payment fails but you haven't exceeded any of your card limits, it may be that the business your card is associated with doesn't have sufficient funds in their Banpay wallet for you to make the payment. You may not be able to see the overall account balance, depending on your user's permissions, so it's best to speak to an Admin on the account so that they can check the balance and make a deposit if needed.
Insufficient funds can occur in 2 scenarios.
1. If the transaction was made in the currency where we support direct billing, we will attempt to deduct the transaction amount first through the direct billing currency, then through the primary currency wallet you have selected. If the wallets do not have sufficient funds, the transaction will decline.
Do note we will only deduct the funds if either of your wallets has sufficient funds for the entire transaction amount. We will not be able to debit your wallet if you only have partial amounts in both wallets.
2. If the transaction was made in a currency where we do not support direct billing, we will attempt to deduct the transaction amount through the primary currency wallet you have selected. You can check and select your primary currency through your Webapp, under the Cards section, within the Settings tab.
Failure message - 'Insufficient balance
What is a Pending card transaction?
When you use your card to buy goods or services, an online check is done to make sure your card is valid and that you have enough money to pay.
We authorize your transaction, and it will show as ‘pending’ on your account until the payment has been fully processed.
While a transaction is pending, the amount is deducted from your available balance, not your account balance.
How long will a transaction remain Pending?
Transactions should not stay PENDING for longer than 11 business days, although in some exceptions, it can take up to 31 business days. These exceptions are for transactions primarily related to Travel, Airline, Lodging, Bars, Rental, Courier and for merchants from Japan.
Can I stop or cancel a card transaction while it’s Pending?
We’re unable to stop or cancel a pending transaction until it has been fully processed, even if the card is frozen or cancelled.
Don’t recognize a transaction? You need to wait until the transaction is no longer pending and has been fully processed if you wish to dispute it.
What is a Reversed Card transaction?
A Pending card transaction can turn into a Reversed transaction if the merchant you are purchasing from has decided not to go through with debiting your account. A common example of this is a security bond that hotels and car rental companies will hold temporarily and return to you at the end of your trip. Reversed transactions have not debited your account, but we will show you the amount that was originally authorized for your convenience.
Can the debited transaction amounts be different from pending amounts?
Sometimes, the amount that is successfully debited from your account may be different to the amount that was authorized in the pending transaction.
Example 1: You order 4 items costing $25 each, and the merchant asks us to authorize a $100 payment. This appears to be a pending transaction. One of the items is ready for delivery before the other three, so the merchant completes that $25 transaction. You’ll see $25 successfully debited from your card, while $75 stays pending.
Example 2: You pay for a hotel before your stay, and the hotel asks us to authorize a $200 payment. This appears to be a pending transaction. You consume $20 worth of food & drink from the mini bar inside the room. At the end of your stay, you’ll see $220 debited from your card balance.
This article explains how you can freeze or cancel a Corporate or employee card.
Freezing your card prevents any further transactions from being made on it virtually, physically, or on any of your devices (Google Pay / Apple Pay). It is reversible, and you can unfreeze your card easily in your account.
Cancelling your card permanently closes the card. Please note that once your card is cancelled, the action cannot be reversed.
To freeze or cancel your card, navigate to your card details page. In the “Manage card” dropdown, you will see the options to freeze or cancel.
This article explains why you may see card transactions processed on your cards shortly after you freeze or cancel them.
When you freeze or cancel one of your Banpay cards, this will prevent any and all future transactions made on this card from going through.
However, if you have any card transactions in PENDING status when you freeze or cancel the card, you may still see these transactions go through. This is because a card transaction in PENDING has already been approved by Banpay and is now waiting for the merchant to authorize the payment, which they have a certain period of time in which to do so. If the merchant approves one of these transactions, it will go through even though your card has been deactivated, as the transaction no longer sits with Banpay.
Freeze or cancel
your card if it’s lost, stolen, or you see anything suspicious.If multiple cards were hit someone probably has access to your account → remove unwanted users and make everyone change their password.
Signs someone is a scammer: they get annoyed if you say you’ll call support, they ask for your card, use you at odd hours, pressure you to pay now, ask for remote access, or email you from a weird address.
What to do: don’t click anything, hang up, and verify directly using the Corporate’s official user info (not the one they give you).
If your card might be compromised: freeze it immediately and start the dispute process.
A transaction dispute occurs when a cardholder questions the validity of a transaction in order to get a refund. Disputes can occur for a variety of reasons, such as the cardholder did not receive merchandise or services, was charged incorrectly, or did not authorize the transaction.
Here are the four dispute categories in the VISA network:
Considerations before initiating a dispute
All rights reserved by Banpay on the interpretation and definition of unsupported dispute scenarios.
Important information and supporting evidence required for each dispute reason
Dispute resolution is a process guided by specific network policies. These policies outline the reasons for disputes and the corresponding requirements. Participants must strictly adhere to these policies when raising disputes. Insufficient information or evidence may hinder the ability to raise a dispute.
Suspected fraud / unauthorized / unrecognized transaction
| Necessary information required | Supporting evidence required |
|---|---|
| - | Not mandatory, better to provide the description of this dispute |
Merchandise/Services Not Received
| Necessary information required | Supporting evidence required |
|---|---|
| Detailed description of what was purchased | - |
| Provide an explanation of the dispute | - |
| What was the last expected receipt date? | Proof of the last expected receipt date, such as the conversation with the merchant or terms and conditions from the merchant. |
Not as Described
| Necessary information required | Supporting evidence required |
|---|---|
| Provide details of what was ordered and not as described | A transaction receipt or alternative proof from the time of purchase where the merchant precisely described the merchandise |
| Date merchandise or service was received | - |
| If services: 1. Cancellation date 2. Cancellation reason |
Screenshot of the cancellation |
| If merchandise: 1. Return date 2. Date the merchant received the returned merchandise 3. Returned method, such as:
|
Tracking the number of the returned method. |
Damaged/Defective Merchandise
| Necessary information required | Supporting evidence required |
|---|---|
| What was ordered and how was it damaged or defective? | - |
| If you have already received the merchandise, you must return the merchandise before raising the dispute and provide the following information: 1. Date merchandise was received 2. Return date 3. Date the merchant received the returned merchandise 4. Returned method, such as:
|
Tracking the number of the returned method. |
| If services, type of service: 1. Timeshare 2. Guaranteed Reservation 3. Other |
- |
Cancelled Merchandise/Services
| Necessary information required | Supporting evidence required |
|---|---|
| What's the cancellation date and reason | - |
| If you have already received the merchandise, you must return the merchandise before raising the dispute and provide the following information: 1. Date merchandise was received 2. Return date 3. Date the merchant received the returned merchandise 4. Returned method, such as:
|
Tracking the number of the returned method. |
| If services, type of service:
1. Timeshare 2. Guaranteed Reservation 3. Other |
- |
Cancelled Recurring Transaction
| Necessary information required | Supporting evidence required |
|---|---|
| What's the Date when the cardholder withdrew permission to charge the Payment Credential or the date the Merchant was notified that the account was closed | Details used to notify the Merchant, such as an email address, telephone number, or physical address |
Credit Not Processed
| Necessary information required | Supporting evidence required |
|---|---|
| Date of credit voucher, transaction receipt or refund acknowledgement. | The voucher/receipt/acknowledgement |
Duplicate Processing
| Necessary information required | Supporting evidence required |
|---|---|
| - | - |
Paid by Other Means
| Necessary information required | Supporting evidence required |
|---|---|
| If both transactions are not for the same merchant or on the same card, describe what kind of payment was used | Proof of payment by other means |
Other
| Necessary information required | Supporting evidence required |
|---|---|
| Please describe the background information and why you would like to file a dispute | - |
Dispute Steps and Timeline
The network typically takes 45 to 90 days to resolve a dispute.