Banpay unifies global currencies on one platform: access over 39 currencies across 180 countries and manage all your multicurrency accounts from a single dashboard. We make your transactions faster, smarter, and more cost-effective.

It's simple! Just leave your details under 'Open Account' on our website, and we'll get in touch soon to guide you through the process.

To get to know you better and make the process easier, we'll need a few documents from you. Here's what we'll need, and we may ask for additional information. For Businesses: 1. Government-Issued. Provide documents confirming your company's legal status (requirements may vary by country), including its legal name, address, and business registration number. a. For Corporations:

• Certificate of Incorporation.
• Certificate of Good Standing.
• Annual Report.
• Annual Report signed by an audit firm.
• Letter or assessment notice from a municipal, provincial, territorial, or federal government.

b. For Non-Corporations:

• Partnership Agreement.
• Similar registration confirming your entity's legal existence.
• Annual Report signed by an audit firm.
• Letter or assessment notice from a municipal, provincial, territorial, or federal government.

2. Documents identifying the company's beneficial owners. For Individuals:

1. A government-issued photo ID.
2. Proof of address.

• Canadian-based corporations, partnerships, and individuals (excluding those in the province of Québec).
• European-based corporations, partnerships, and individuals.
• American-based corporations, partnerships, and individuals.
• Hong Kong-based registered companies.
• Mexican-based corporations.

For each business, you'll need a separate email, so make sure to use a unique one for each, as it’s required to complete the process and manage operations.

Once your account is open, you'll get an email with your credentials. From there, you can change your password and start using your multi-currency account.

It’s a quick process. We usually need just 2-3 business days to verify your account.

Absolutely! We're here to support Canadian businesses. Open your account online and manage money globally.

Fund your local CAD account by signing a Pre-Authorized Debit (PAD) Agreement or by using an Electronic Funds Transfer (EFT). PAD: Allows you to transfer funds directly from the Banpay platform in a convenient and automatic way. EFT: Provides a secure option to transfer funds to your account.

Your money is held in segregated accounts with tier-one banks, ensuring that in the unlikely event of Banpay ceasing to exist, your funds remain protected. Banpay has no rights over your funds beyond what is specified in our Terms & Conditions, which safeguards your assets and ensures they are not used for any other purpose.

Yes, your funds are protected by our electronic money partners, regulated by the FCA, within a trusted financial institution. Banpay has no rights over your funds except as outlined in our Terms and Conditions.

We keep your information secure with cutting-edge technology:

• Our platform uses HTTPS and HSTS to ensure safe, uninterrupted, and fully protected browsing.
• Regular security tests to identify and block potential vulnerabilities.
• Advanced encryption for your data, passwords, documents, and images.
• Two-factor authentication with one-time passwords sent through secure channels.
• 24/7 monitoring to keep everything running smoothly.

Banpay is regulated by FINTRAC and is registered as a Money Services Business, with registration number M21345132.

We move your money quickly, but timing depends on how you loaded funds. EFTs are faster, while wires may take 3-5 business days.

We want your transfer to get there fast. We’ll give you an estimated delivery time before you confirm the transaction. The exact timing depends on a combination of factors, including: Payment method: EFTs are quick, while wire transfers may take more time. The day and time you make your transfer matters: Your money moves during business banking hours, so transfers sent after hours or on holidays may take longer to complete. The countries where you are sending your funds: Every country has its own way of processing money. Currency conversions may take two or more business days, but they are usually much faster. Security checks: Sometimes we need to verify your information, which could include asking for your ID, address, source of funds, or an invoice. This extra step helps keep your money safe, though it may add some time to complete the transfer.

No worries, everyone makes mistakes! Here's what you can do:

1. Contact our support team at [email protected] right away.
2. If your funds have already been transferred to the recipient's financial institution, follow these steps:

• Get in touch with the recipient and let them know there was an issue with the bank details (e.g., wrong account number).
• The recipient will need to reach out to their bank to check if the funds can still be delivered or if the bank will return them to Banpay.

3. If the recipient's bank returns the funds, we'll notify you via email.

Yes, you can send money within Canada using EFT. Just get these details from your recipient:

• Full legal name, address email and phone number.
• 3-digit institution number.
• 5-digit transit number for the branch.
• 7-12 digit account number.

Please connect with the recipient to determine the correct banking details.

You can find your banking details by selecting "Account Details" for each account directly from your dashboard.

Yes, you can send domestic wire transactions from your Global Account. Just make sure you have your recipient’s details, including:

• Full name, address, email and phone number.
• Financial institution’s name and branch address.
• 3-digit bank number.
• 5-digit transit number.
• 7-12 digit account number.

Yes, there’s one thing to keep in mind: You can’t send CAD to a Canadian bank account that is in USD. Double-check that the account is in CAD before hitting send!

Yes, you can send international wire transfers from your Global Accounts. All you need is the recipient’s information, including:

• Full name and address (including the country).
• Financial Institution’s full name and branch address.
• Recipient’s bank account information:

• Account Number (e.g. IBAN, CLABE, BBAN).
• Bank Number (e.g. BIC, SWIFT, Routing Code).
• Branch ID (Branch Code).
• Currency of the recipients account.

No, Banpay doesn’t accept credit card payments from customers at this time. Instead, share your account details in the preferred currency and ask your customer to deposit funds directly into your Banpay account.

Having issues with your password? No worries, we’ve got you covered! Just follow these simple steps to reset it.

1. Log into your Banpay account.
2. Click on your name.
3. Select Settings.
4. Click Change Password.
5. Enter your current password and your new password.
6. Click OK.
7. We’ll send you a confirmation email once it’s done.

No problem!Let's reset it now! Password recovery flow:

1. Click on "Forgot Password" on the login screen.
2. Enter your email address in the provided field.
3. Check your inbox for an email containing a recovery link.

If you didn’t receive the reset email, here are some possible reasons and how to fix them:

• It may have landed in your Spam or Junk folder. Please double-check!
• The email address you entered isn’t the one linked to your Banpay account, or it might have a typo. Please try submitting it again.
• The email you used to sign up is incorrect or inactive. Check out this help page to learn how to update your email address.

You can’t change your email directly through the mobile app or web platform. To update it, here’s what you need to do:

1. Contact our support team: Send an email to [email protected] requesting the change.
2. Provide the required documents: To keep your account secure, we’ll need you to complete a quick KYC verification.
3. Wait for confirmation: Our team will review your request and let you know once your email has been updated.

No worries! If you need to update your registered email, here’s what to do:

1. Contact our support team: Send an email to [email protected] with your request.
2. Provide the required documents: For security reasons, we’ll ask you to complete a quick KYC verification.
3. Wait for confirmation: Our team will review your request and update your email. We’ll let you know as soon as it’s done!

To update your business information, here’s what you need to do:

• Contact our support team: Send an email to [email protected] with your request.
• Provide the required documents: For security reasons, we’ll ask you to complete a quick KYC verification.
• Wait for confirmation: Our team will review your request and update your email. We’ll let you know as soon as it’s done!

We handle security, you handle business. We continuously monitor suspicious transactions or activities. If something unusual is detected, we’ll look into it as soon as possible. In most cases, we can resolve the issue quickly and unlock your account. However, we may need to request additional information to verify your identity. We’ll send you an email with further instructions or confirmation once your account has been unlocked. If you need assistance, feel free to email us at [email protected]

Banpay offers an easy-to-use platform, providing more affordable solutions than traditional banks. Hidden fees? Not with us. Banpay offers transparent pricing and smart tools for your multicurrency transactions.

*Check out our pricing here

Here are the currencies you can use to move your money across borders:

• Australian Dollar (AUD)
• Japanese Yen (JPY)
• Saudi Riyal (SAR)
• Bahraini Dinar (BHD)
• Singapore Dollar (SGD)
• Canadian Dollar (CAD)
• Kuwaiti Dinar (KWD)
• Chinese Yuan (CNY)
• Malaysian Ringgit (MYR)
• Swedish Krona (SEK)
• Czech Koruna (CZK)
• Mexican Peso (MXN)
• Swiss Franc (CHF)
• Danish Krone (DKK)
• New Zealand Dollar (NZD)
• Thai Baht (THB)
• Euro (EUR)
• Norwegian Krone (NOK)
• Turkish Lira (TRY)
• Hong Kong Dollar (HKD)
• Omani Rial (OMR)
• Ugandan Shilling (UGX)
• Hungarian Forint (HUF)
• Philippine Peso (PHP)
• British Pound Sterling (GBP)
• Indian Rupee (INR)
• Polish Zloty (PLN)
• UAE Dirham (AED)
• Indonesian Rupiah (IDR)
• Qatari Rial (QAR)
• US Dollar (USD)
• Israeli Shekel (ILS)
• Romanian Leu (RON)

We connect to 180 countries, making sure your money gets where it needs to go.

• Local payments via SPEI: Between 1 and 2 business days.
• International payments via SWIFT: Over 15 business days in some cases.

Delivery times may vary depending on the receiving bank's processing. Additional delays can occur due to the bank’s internal policies, holidays, or other factors outside our control.

At the moment, your Banpay account operates independently and cannot be connected to other group accounts.

You’re in control: you can receive and hold balances in the currency that suits you best.

We don’t use tokens at the moment, but our Multi-Factor Authentication gives you the security you need.

Transaction limits may vary depending on your company's profile setup. If you have any questions, our support team is here to help at [email protected]

As part of our security measures, we review transactions that are unusual for your business. If necessary, we may request supporting documentation to validate them.

If your payment isn’t showing up, reach out to us at [email protected], and we’ll get back to you as soon as possible.

We hate to see you go! Please let us know if we can do anything to help. Before closing your account, make sure to:

1. Withdraw any remaining balance to your linked bank account
2. Download your monthly statements
3. Contact us at [email protected] to request account closure